Questions about an order
you have already placed?
HOW TO CHECK ON YOUR ORDER:The quickest and easiest way to check the status of your order is by logging into your account and clicking the " My Account" link at the top of the page. Information is continually updated.
This is only available to customers that have created an account during the checkout process.
HOW TO CONTACT US ABOUT YOUR EXISTING ORDER:Get answers to your questions about an existing order from customer support. Just click here , and you will usually get your answer within one business day (excluding weekends and holidays). Use this method if you did not create an account during the checkout, or if you forgot your account information.
HOW TO FIND OUT THE STATUS OF A RETURN:If you've sent merchandise back for a return, click here and a member of our customer support team will let you know the status. Please allow 1-2 business days for us to respond to exchange/return issues. Click here to read our return policy and estimated times for proccessing returns.
General Questions
If you have general product questions, please contact us by clicking here, and we will be glad to assist you. You may also find the answers to many common questions by checking our Knowledge Base section. Our physical, and mailing address for returns
CUSTOMER SERVICE HOURS: MON-FRI, 9:00AM UNTIL 5:00PM EST
PLEASE SEND RETURNS TO:
GALAPAGOS BOUTIQUE
5193 OLD POST RD
CHARLESTOWN, RI 02813 USA
(800)-419-6642
IMPORTANT! When sending merchandise back for return, please send with appropriate insurance and delivery confirmation. This will protect you in the event that your package is lost or damaged in transit back to us. Merchandise lost or damaged will not be credited, and it is your responsibility to make any claims for reimbursement with your shipper.
We recommend using USPS Priorty Mail with Insurance and Delivery Confirmation or UPS. Charges for return shipping are at your expense.
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